Three steps to customer experience excellence

Eighty-nine percent of marketers now compete primarily on the basis of customer experience.

Discover how to approach customer experience holistically and the three specific steps to align and activate efforts across your organization.

On Target: Three Actions to Guide Customer Experience Excellence shows you:

  • Why you should focus on customer experience right now
  • How to approach CX with a unified plan
  • Three steps to take charge of your customer experience efforts

On Target: Three Actions to Guide Customer Experience Excellence

Gartner for Marketers connects you with experts who will advise you in the digital marketing areas that matter most — so you can plan, manage and execute a successful digital strategy. To speak with a digital marketing advisor, contact us at 1.866.592.5144 or gml@gartner.com.